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Close to the Customer: 25 Management Tips from the Other Side of the Counter 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2022


Close to the Customer: 25 Management Tips from the Other Side of the Counter

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发表于2022-10-01

Close to the Customer: 25 Management Tips from the Other Side of the Counter 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2022

Close to the Customer: 25 Management Tips from the Other Side of the Counter 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2022

Close to the Customer: 25 Management Tips from the Other Side of the Counter 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2022



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Close to the Customer: 25 Management Tips from the Other Side of the Counter 在线电子书 pdf 下载 txt下载 epub 下载 mobi 在线电子书下载

Close to the Customer: 25 Management Tips from the Other Side of the Counter 在线电子书 图书描述

Book Description In a decade where customer satisfaction can mean the success or demise of an organization, customers still encounter barriers to information, inflexible corporate policies, and unenthusiastic employees who leave consumers with everlasting impressions--negative ones. Author James H. Donnelly, Jr, offers proven guidelines management must implement to keep customers satisfied. Through 25 real-life episodes, Dr. Donnelly shows the three important areas where companies must improve performance before they can improve their level of customer satisfaction: What customers know about satisfying customers; What customers know about managing people; What customers know about leadership.

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